Disclaimer Whilst all care has been taken in compiling
information in the Rock on Grange website and it is provided in
good faith, it is not to be relied on as a substitute for professional
advice. Rock on Grange accepts no responsibility for the accuracy,
completeness or timeliness of the information. For more information
contact info@rockongrange.com.au.
Privacy Policy Your Privacy Is Our Policy
We want your online experience to be enjoyable and we take care to respect
your privacy when you visit our web site. We abide by a strict Code of Practice
that demands we handle your personal details responsibly. This Code also requires
that we act fairly and honestly in all of our customer transactions. We do
this gladly because we know that if you have a good experience with us, you
will want to visit our web site again....and maybe even tell others about us.
Of utmost importance is the fact
that we do not sell, rent or otherwise distribute your information
outside of the company. Generally, we use the information we collect
about you for two purposes: 1. to facilitate your requirements
by ensuring your enquiries are forwarded to the correct people
and you have access to your personal trading information, and 2.
to ensure confidentiality of your trading information with Rock
on Grange.
Other than statistical information
we do not collect information about you through our website other
than where you provide it to us. Our electronic commerce and privacy
standards are derived from the world's best business practices.
We use encryption technology to
safeguard your electronic commerce transactions and we abide by
the following principles: We Provide Essential Online Information
We provide clear, complete and up-to-date information online about our business
and the products and services we offer. This includes how to get in touch with
us. This information helps you to make informed choices.
If you discover a problem with
any of the services we offer, we maintain information online about
how to make a complaint, obtain redress or pursue dispute resolution.
We have put in place an effective mechanism and procedure to help
you. We can be e-mailed at info@rockongrange.com.au if there is
a problem.
We Have A Secure System
We have taken steps to ensure your personal information is safe by developing
and using a secure server that has the most up-to-date encryption (decoding)
methods. This means all our customer data is protected against misuse, loss
or unauthorised access, modification or disclosure. In addition, we also take
steps to destroy or suppress personal information if it is no longer needed
for any purpose.
Information Collection/Use
We only collect customer information that is necessary for what we do. In addition,
we limit the collection of highly sensitive information about customers
(e.g., racial, ethnic origin, political opinions, etc.) because, in general,
it is not necessary for what we do. We always tell you who we are and what
we intend to do with your information when we receive it. We strive to
be open - we will let you know what sort of personal information we hold,
how we collect it, how we use and disclose it, if you want to know. Some
personal information is gathered when your register for certain services
offered. We may also ask for personal information at other times, for example
when you enter a contest or promotion. We may also use a technology called ÔcookiesÕ in
connection with our site in order to provide you with tailored information.
A cookie is a tiny element of data that a web site can send to your browser,
which may then be stored on your hard drive so we can recognise you when
you return. You may set your browser to notify you when receive a cookie.
We also ensure that your personal details are accurate, complete and up-to-date
when we use or collect them through our verification process.
We only collect personal information
by lawful and fair means. This means we are never unreasonably
intrusive when it comes to dealing with our customers. From time
to time, we may also collect non-personal information from our
customers. This helps us in our ongoing efforts to improve our
web site and the on-line experience for our visitors. We also monitor
our customers' usage of our website to make improvements and provide
other items you might want to know about. As much as possible,
we will collect your information directly from you. If we collect
details about you from someone else, we will, whenever possible,
make sure you know we have done this and why.
We Will Respect Your Preferences
We may also use the information we collect to keep you abreast of changes in
our web site, to inform you about new products and services, or to let
you know about special offers you might find worthwhile. If you would rather
not receive this information, you can visit our About Us page and let us
know. We always provide customers with an opportunity to opt-out of receiving
future offers via e-mail. If you don't wish to receive new information,
just e-mail us at info@rockongrange.com.au and we will delete your details
from all internal marketing lists and future campaigns. If we can (and
if you wish us to), we deal with customers anonymously when entering transactions.
Offering Information to Other
Parties We only use or disclose information about our customers
in ways they would expect. This means we only use information to
meet your requirements of us or improve our web site. The only
non- Rock on Grange organisations who have access to our online
information is our web development partner, Onlinefactor Pty Ltd
who manage our email database. Strict confidentiality agreements
are in place with this organisation to ensure they only access
database information for system maintenance requirements. This
information is not available to any other organisations. No company
outside of Rock on Grange can access secure client information
available through Online Client Services.
Please note that this policy only
covers the Rock on Grange website at http://www.rockongrange.com.au
Links within this website to other web sites are not covered by this policy.
Let Us Know What You Think Privacy
is a sensitive issue. At anytime, if you believe we have not adhered
to these principles, please let us know us by e-mail at info@rockongrange.com.au
and we will make every effort to review and correct the problem.
We also welcome your questions and comments about privacy and our
Code of Practice.
