Disclaimer Whilst all care has been taken in compiling
information in the Rock on Grange website and it is provided
in good faith, it is not to be relied on as a substitute for
professional advice. Rock on Grange accepts no responsibility
for the accuracy, completeness or timeliness of the information.
For more information contact info@rockongrange.com.au.
Privacy Policy Your Privacy Is Our Policy
We want your online experience to be enjoyable and we take care to respect your
privacy when you visit our web site. We abide by a strict Code of Practice that
demands we handle your personal details responsibly. This Code also requires
that we act fairly and honestly in all of our customer transactions. We do this
gladly because we know that if you have a good experience with us, you will want
to visit our web site again....and maybe even tell others about us.
Of utmost importance
is the fact that we do not sell, rent or otherwise distribute
your information outside of the company. Generally, we
use the information we collect about you for two purposes:
1. to facilitate your requirements by ensuring your enquiries
are forwarded to the correct people and you have access
to your personal trading information, and 2. to ensure
confidentiality of your trading information with Rock on
Grange.
Other than statistical
information we do not collect information about you through
our website other than where you provide it to us. Our
electronic commerce and privacy standards are derived from
the world's best business practices.
We use encryption technology
to safeguard your electronic commerce transactions and
we abide by the following principles: We Provide Essential
Online Information
We provide clear, complete and up-to-date information online about our business
and the products and services we offer. This includes how to get in touch with
us. This information helps you to make informed choices.
If you discover a problem
with any of the services we offer, we maintain information
online about how to make a complaint, obtain redress or
pursue dispute resolution. We have put in place an effective
mechanism and procedure to help you. We can be e-mailed
at info@rockongrange.com.au if there is a problem.
We Have A Secure System
We have taken steps to ensure your personal information is safe by developing
and using a secure server that has the most up-to-date encryption (decoding)
methods. This means all our customer data is protected against misuse, loss
or unauthorised access, modification or disclosure. In addition, we also take
steps to destroy or suppress personal information if it is no longer needed
for any purpose.
Information Collection/Use
We only collect customer information that is necessary for what we do. In addition,
we limit the collection of highly sensitive information about customers
(e.g., racial, ethnic origin, political opinions, etc.) because, in general,
it is not necessary for what we do. We always tell you who we are and what
we intend to do with your information when we receive it. We strive to
be open - we will let you know what sort of personal information we hold,
how we collect it, how we use and disclose it, if you want to know. Some
personal information is gathered when your register for certain services
offered. We may also ask for personal information at other times, for example
when you enter a contest or promotion. We may also use a technology called ÔcookiesÕ in
connection with our site in order to provide you with tailored information.
A cookie is a tiny element of data that a web site can send to your browser,
which may then be stored on your hard drive so we can recognise you when
you return. You may set your browser to notify you when receive a cookie.
We also ensure that your personal details are accurate, complete and up-to-date
when we use or collect them through our verification process.
We only collect personal
information by lawful and fair means. This means we are
never unreasonably intrusive when it comes to dealing with
our customers. From time to time, we may also collect non-personal
information from our customers. This helps us in our ongoing
efforts to improve our web site and the on-line experience
for our visitors. We also monitor our customers' usage
of our website to make improvements and provide other items
you might want to know about. As much as possible, we will
collect your information directly from you. If we collect
details about you from someone else, we will, whenever
possible, make sure you know we have done this and why.
We Will Respect Your Preferences
We may also use the information we collect to keep you abreast of changes in
our web site, to inform you about new products and services, or to let
you know about special offers you might find worthwhile. If you would rather
not receive this information, you can visit our About Us page and let us
know. We always provide customers with an opportunity to opt-out of receiving
future offers via e-mail. If you don't wish to receive new information,
just e-mail us at info@rockongrange.com.au and we will delete your details
from all internal marketing lists and future campaigns. If we can (and
if you wish us to), we deal with customers anonymously when entering transactions.
Offering Information to
Other Parties We only use or disclose information about
our customers in ways they would expect. This means we
only use information to meet your requirements of us or
improve our web site. The only non- Rock on Grange organisations
who have access to our online information is our web development
partner, Onlinefactor Pty Ltd who manage our email database.
Strict confidentiality agreements are in place with this
organisation to ensure they only access database information
for system maintenance requirements. This information is
not available to any other organisations. No company outside
of Rock on Grange can access secure client information
available through Online Client Services.
Please note that this
policy only covers the Rock on Grange website at http://www.rockongrange.com.au
Links within this website to other web sites are not covered by this policy.
Let Us Know What You
Think Privacy is a sensitive issue. At anytime, if you
believe we have not adhered to these principles, please
let us know us by e-mail at info@rockongrange.com.au and
we will make every effort to review and correct the problem.
We also welcome your questions and comments about privacy
and our Code of Practice.
